In the middle of May I moved our energy fix, which was coming to an end, to a new fixed tariff, still with the same company, British Gas. Since then things have been... shall we say.... less than a smooth transition 😡 The App refuses to update on anything other than the increased Direct Debit and I've had no statement since 19th April. Last Thursday I rang the customer care line, explained the situation and the lady checked it out. She was unable to tell why I hadn't had a statement as one had been produced, as usual on 19th May. A week later this is the reply I received today.......
Dear Angela,
Thank you for your patience.
I have been advised that the reason your bill is not currently available is due to a missing flow (the process of transferring physical energy between different technical or natural systems). This has occurred since you applied for your new tariff, PeakSave Super Sunday Jun27 v3.
Please don’t worry, as I have raised this with our internal team to investigate and resolve. As soon as I receive an update or once this has been fixed, I will let you know.
Thank you again for your understanding.
Kind regards,
Aimee
British Gas
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Does anyone actually understand this? Am I being thick? Or is this just British Gas blinding me with science? Does this simply mean my smart meter no longer works?
For goodness sake.......🙈
HELP!
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Thanks for popping in. Do stay safe and well wherever you happen to be,
Angie 💗
Who in the world could understand her note? I doubt she does. It is humorous in a dark way, but not while it is happening. Best wishes they fix this.
ReplyDeleteI'm glad its not just me, Terra, thank you !
DeleteHope you get some clarification on what the letter actually says!
ReplyDeleteMe too, Bless! 🤣
DeleteI guess someone somewhere understands it - but I just hope your flow is flowing again soon!
ReplyDeleteI certainly hope so, Sue, 🤣😂
DeleteMy goodness that is complete gobbledygook! Good luck with it all. Regards Sue H
ReplyDeleteThanks, Sue !
DeleteTo help you -
ReplyDelete'Energy, the capacity to do work, powers every process in the universe. This fundamental property is constantly in motion, moving between objects and systems. Understanding this movement is key to understanding how the physical world operates, as all changes rely on energy redistribution.'
Yep, she obviously Googled the same thing as me and got her version, this is a shortened version. It's as clear as ... MUD!! :-)
🤣😂🤣Thanks for that Sue! I just hope the system soon sorts itself out. I hate not understanding things like this. My smart meter is carrying on as normal so it must be their end not reading it 🤔
ReplyDeleteHave a good weekend both of you x
If this is a standard letter they send out, God help us! Hopefully you won't end up with a huge bill because they can't be a**** to sort it out. Hugs Xx
ReplyDeleteI'm desperately hoping that things are simply chugging along in the background, Gill, and that it will be put right eventually. I was persuaded to download that App for 'simplicity'...hah....it's about as much use as a chocolate teapot at the moment!
DeleteI hope you and the family are all well. Have a great weekend xx
Oh my, I really don't understand what they are trying to say!! I so hope that when you get a bill finally it isn't too large.
ReplyDeleteGod bless.
I hope so too 🙏
DeleteI don't understand this, either. Warm greetings from a retired lady living in Montreal, Canada.
ReplyDeleteThe meaning is a total mystery isnt it, Linda. It's very frustrating 😑
DeleteGobbledegook sounds about right. Maybe they think that if they speak a load of techno jargon we will just accept it and go away!!
ReplyDeleteProbably right, Beverley! But I won't be going away any time soon...lol.. :)
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