In the middle of May I moved our energy fix, which was coming to an end, to a new fixed tariff, still with the same company, British Gas. Since then things have been... shall we say.... less than a smooth transition 😡 The App refuses to update on anything other than the increased Direct Debit and I've had no statement since 19th April. Last Thursday I rang the customer care line, explained the situation and the lady checked it out. She was unable to tell why I hadn't had a statement as one had been produced, as usual on 19th May. A week later this is the reply I received today.......
Dear Angela,
Thank you for your patience.
I have been advised that the reason your bill is not currently available is due to a missing flow (the process of transferring physical energy between different technical or natural systems). This has occurred since you applied for your new tariff, PeakSave Super Sunday Jun27 v3.
Please don’t worry, as I have raised this with our internal team to investigate and resolve. As soon as I receive an update or once this has been fixed, I will let you know.
Thank you again for your understanding.
Kind regards,
Aimee
British Gas
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Does anyone actually understand this? Am I being thick? Or is this just British Gas blinding me with science? Does this simply mean my smart meter no longer works?
For goodness sake.......🙈
HELP!
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Thanks for popping in. Do stay safe and well wherever you happen to be,
Angie 💗
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